Terms and Conditions

PRIVACY

At CHIP Programs, you are very important to us and we believe that your business in no one else's. We will not share, sell or trade any of your information with third parties. Your privacy is of upmost importance to us.

All personal information collected by CHIP Programs will be kept strictly private and confidential. We will not pass on your personal information except to meet a delivery commitment or if required by law

ORDERS

CHIP Programs reserves the right to cancel any orders and refund your payment in full if we are no longer able to supply the goods or if payment has been declined.

PAYMENT

We offer PayPal for payment of all purchases. You do not need to have a PayPal account to use; your details can be entered during checkout, allowing you to pay via credit card securely. PayPal does not share your credit card or bank details with us. You can feel safe knowing that your financial information is secure. With PayPal, payment can be made via a banking deposit, a credit card or accumulated PayPal account funds. Please refer to www.paypal.com.au for further information. It is your responsibility to notify your credit card provider if you suspect any unauthorised credit card use

PRICING

All of our prices are in Australian dollars (AUD).

PERSONALISED ITEMS

We aim to mark and send out your order within 5-7 business days from receiving your order.   If for some reason there will be a delay, we will contact you to let you know, so please provide your phone number with your order.

Please note that refunds will NOT be given in the case of “change of mind” due to not reading the delivery times on each item. Due to the custom work involved in personalised items, there are no returns or exchanges unless an item is faulty. Because personalised items are custom made just for you, ALL SALES ARE FINAL and there are no refunds or exchanges. Please be sure to thoroughly check all personalization details. Refunds cannot be given for change of mind, misspelt words or incorrect details being provided.

RETURNS

If you are unhappy with the items you have received from CHIP Programs, please notify us within 30 days of the original date of purchase. All returns must be pre-approved by CHIP Programs prior to sending

Items need to be returned in their original packaging with tags attached - unworn and unused. If a returned item is deemed to be in anything but in its original condition, the item will be returned to the customer and delivery charged. We recommend that any returns are sent via Registered Post as we will not be responsible for any parcels that are lost or misplaced.

If the item is faulty or the description we have advertised misleading or inaccurate, we will gladly refund the purchase price and postage costs. If the return is due to change of mind, CHIP Programs will offer a credit note or exchange to be used on our website

There are no returns on personalised items unless item is faulty.